Contact support

In the app

Open About → Support in Timeora and send a ticket. The form reaches the Timeora team with your request, and the reply arrives by email. This is the fastest route because the ticket can be linked to your tenant.

By email

Write to info@timeora.io.

What to include

A ticket that contains the following usually needs one round instead of three:

• What you did — the page and the action, in order.
• What you expected and what happened instead.
• When it happened, with your time zone.
• Who is affected: only you, your team, or everybody.
• Screenshots of the screen and, for errors, the complete error message.
• Your organisation name and the email address you sign in with.

Do not send passwords, access tokens or personal data that is not needed to reproduce the problem.

Before you write

The troubleshooting guide covers the most common causes — a stale Teams tab, a missing permission, or a date range that does not match the timer. A quick check there often resolves the issue without a ticket.